Terms & conditions

1. Who we are and accepting these terms

TN90s Festival is a Sauly Events Ltd event, organised and run by Sauly Events Ltd ("we", "us", "the organiser"). Sauly Events Ltd is registered in England & Wales, company number 14390156, with its registered office at Office 11, Romney Marsh Business Hub, Mountfield Road, New Romney, Kent, TN28 8LH.

These terms apply to everyone attending TN90s Festival 2027 and TN90s Family Day. By buying a ticket or entering the event site, you agree to them. If you buy tickets for other people, you're responsible for making sure they know and follow these terms.

Contact: events@saulyevents.co.uk. Event day line: 07391 043108 (staffed 10am to midnight on event days), for urgent issues on the day, including noise concerns from neighbours.

2. Tickets

All tickets must be bought through Skiddle, our official ticketing partner. Skiddle's own terms also apply to your purchase. A confirmation email is sent to the address you give at checkout.

Skiddle's checkout may offer PayPal Pay in 3. It is a credit agreement between you and PayPal, and PayPal's terms apply. Our refund terms are the same however you pay.

Tickets are digital only. It's your responsibility to make sure your contact details are correct and that you have your tickets before you travel. Your ticket's QR code will be scanned on entry, and each ticket can only be used once.

We accept no responsibility for tickets bought through unauthorised sellers or third parties.

3. VIP upgrades

A VIP upgrade must be bought alongside a standard entry ticket for the same day. It gives access to the dedicated VIP area, including its seating area (seating is limited and not guaranteed for every VIP ticket holder), a bar only for VIP ticket holders, upgraded toilets and a view of the main stage. VIP areas may have their own capacity limits, and access may be restricted for safety reasons. All other terms apply in VIP areas.

4. Refunds and event changes

All ticket sales are final. We can't give refunds if you're unable to attend for any reason, including illness, travel disruption, work, personal circumstances, or anything else outside our control.

A refund will only be considered if the event is cancelled and can't be rescheduled, for reasons within our reasonable control. Where appropriate, tickets may instead be transferred to a rescheduled date or a future event, at our discretion. Refunds are for the ticket's face value. Booking fees are non-refundable unless the law requires otherwise.

No refunds or compensation will be given for cancellation, interruption, delay or changes caused by events beyond our reasonable control ("force majeure"). These include severe weather, fire, natural disasters, pandemics, government or licensing restrictions, acts of terrorism, war, civil unrest, industrial action, or instructions from the emergency services.

No refund will be given if you're refused entry or removed from the event for breaching these terms.

5. Ticket fraud and unauthorised resale

Only tickets bought through Skiddle or another channel we've authorised are valid. Any ticket that has been resold without our authorisation, altered, duplicated, forged, stolen or obtained fraudulently may be cancelled without notice. Entry will be refused and no refund will be given.

6. Opening times and last entry

• Friday 28 May 2027: 5pm to 10pm, last entry 7pm (18+)
• Saturday 29 May 2027: 2pm to 10pm, last entry 7pm (18+)
• Sunday 30 May 2027: 2pm to 10pm, last entry 7pm (18+)
• Monday 31 May 2027, Family Day: 12pm to 8pm, last entry 5pm (all ages)

No one will be admitted after last entry, and no refund will be given for late arrival. Times may change. Any changes will be published on this website and our social media.

7. Age restrictions and ID

Friday, Saturday and Sunday are strictly 18+. No one under 18 will be admitted on these days under any circumstances, even with a parent, guardian or other adult.

Monday 31 May (Family Day) is open to all ages, subject to the rules in section 8.

Anyone may be asked for valid photo ID on entry or at the bars. We accept: a valid passport; a driving licence (full or provisional); a PASS-accredited proof of age card; or a Ministry of Defence identity card. Photocopies or photos of ID aren't accepted.

We may refuse entry to anyone who can't provide satisfactory proof of age when asked. No refund will be given.

8. Family Day and children

All under-18s must be with a responsible adult aged 18 or over at all times while on site, including in queues, on rides and in all areas of the event. The accompanying adult is responsible for the children with them throughout the day. Our staff, stewards and security can't supervise children on your behalf.

Everyone attending Family Day needs a ticket, including babies. Family Day ticket types are Adult (16+), Child (3 to 15) and Baby (0 to 2). 16 and 17 year olds need an Adult ticket but must still be accompanied by an adult aged 18 or over. We may ask for proof of a child's age.

Pushchairs and buggies are allowed on Family Day only.

9. Safeguarding and lost children

If you become separated from a child, go immediately to any member of staff, steward or security (they wear hi-vis). Give the child's name, age, a description of their clothing and where you last saw them, and stay with that staff member.

A found child will be looked after by at least two members of our team. We never announce a child's name publicly. A child will only be returned to the adult who brought them, or to another adult that person identifies, and we may ask questions first to make sure the child is going to the right person.

We recommend taking a photo of your child when you arrive and writing your mobile number somewhere they can show a member of staff. We may refer safeguarding concerns to Kent Police or Kent County Council children's social care.

10. Admission and conduct

We may refuse entry to, or remove from the event without a refund, anyone who, in the reasonable opinion of the organiser, security staff or venue management:

• causes or is likely to cause danger, injury, damage, nuisance or annoyance to others;
• is intoxicated to a level that puts themselves or others at risk;
• behaves in a violent, threatening, abusive or discriminatory way;
• compromises the safety, security or enjoyment of the event;
• breaches these terms; or
• doesn't follow instructions from event staff, security, the emergency services or venue representatives.

You must wear your event wristband at all times while on site. Wristbands that are lost, removed, damaged or tampered with are invalid and may lead to your removal from the event.

11. Previous conduct and refusal of entry

We may refuse entry to anyone who has previously been refused entry to, or removed from, any event run by Sauly Events Ltd, or whose previous conduct gives us reasonable grounds to refuse them.

If we've told you in writing that you're banned from our events, you must not buy, hold, transfer or try to use a ticket, ask anyone else to buy one for you, or attend.

If you hold a ticket and have been told in writing that you're banned, you may request a refund of the ticket's face value by emailing events@saulyevents.co.uk with your Skiddle order reference. Your request must reach us at least 14 days before the event date (by 14 May 2027 for Friday 28 May), or within 14 days of our notice if we told you later than that. Booking fees are non-refundable.

Decisions aren't reviewed at the gate, and on-site staff can't overturn them. If you think a decision was wrong, or that you never received notice, email us after the event. If we didn't give proper notice, we'll refund the ticket's face value. Refusing to leave when asked may lead to the police being called, and no refund will be given.

12. Re-entry

Once you've left the event site, you can't re-enter. The only exception is a medical emergency, at the Security Manager's discretion.

13. Security searches

As a condition of entry, you agree to searches of your person, bags, clothing and belongings by our appointed security contractor, both on entry and at any time while you're on site.

Bag policy: bags must be A4 size or smaller. Larger bags will be refused entry. On Family Day only, baby changing bags are exempt from the A4 limit, but they are still searched. There is no cloakroom or bag storage on site.

We'll refuse entry to anyone who declines a search or is found with prohibited items. No refund will be given. Prohibited items may be confiscated and disposed of without compensation.

14. Drugs, weapons and zero tolerance

We operate a zero tolerance policy on illegal drugs, psychoactive substances and weapons, including any item that could be used as a weapon. Anyone found with them will be refused entry or removed immediately, without a refund. Items will be confiscated and not returned, and may be handed to Kent Police along with the person's details. Anyone suspected of supplying controlled substances may be detained until the police arrive. We may issue written bans to anyone removed under this section.

15. Prescribed medication

Lawfully prescribed medication, including EpiPens, is allowed if it's in its original pharmacy packaging with an intact, readable label. You must also bring your FP10 prescription or a private clinic letter dated within the last 30 days, plus photo ID showing you're the named patient. Commercial cards such as Cancard or MedCannID are not accepted on their own.

Cannabis-based medicinal products prescribed under the Misuse of Drugs Regulations 2001 are allowed on the same basis, but may only be taken using a medical vaporiser. Smoking or burning cannabis in any form is illegal and will lead to removal without a refund. If you need somewhere discreet to take medication, ask our welfare team or contact us in advance.

16. Prohibited items

The following are not allowed on site:

• Alcohol;
• Outside food and drink, including picnics and all liquids (except the items listed in section 17);
• Glass containers, including baby food jars;
• Flasks or containers of hot liquid;
• Golf umbrellas, large umbrellas or any umbrella with a pointed end (small, foldable umbrellas are allowed);
• Bags larger than A4 (except baby changing bags on Family Day);
• Gazebos, tables, sun loungers and other bulky furniture;
• Pushchairs and buggies on Friday, Saturday and Sunday;
• Aerosol cans;
• Sharp objects, knives or weapons of any kind;
• Illegal drugs or psychoactive substances;
• Fireworks, flares, sparklers, smoke canisters, lasers and laser pens;
• Barbecues, camping stoves and anything with a naked flame;
• Drones, unless you have our written permission;
• Animals, except registered assistance dogs; and
• Anything event management considers dangerous, offensive or disruptive.

We may change this list at any time.

17. Permitted items

• Empty reusable water bottles, for use at the free water refill points;
• Folding chairs and picnic blankets, as long as they're not placed in restricted areas, walkways or anyone's line of sight;
• Family Day only: baby milk, food for children under 2, and pushchairs or buggies;
• Food or drink needed for a documented medical condition or medically necessary diet, with written proof shown at the gate;
• Prescribed medication, following section 15; and
• Registered assistance dogs (please contact us in advance, as the event is loud).

All permitted items may be inspected at the gate.

18. Smoking and vaping

TN90s is a fully outdoor event, so there are no designated smoking areas. Please be considerate of others, particularly around children on Family Day, and dispose of cigarette ends in the bins provided. Smoking cannabis in any form is illegal and will lead to removal without a refund (see section 15).

19. Challenge 25 and alcohol

All bars operate Challenge 25 on every day of the event, including Family Day. Anyone who looks under 25 may be asked for valid photo ID (see section 7), and alcohol will be refused without it. Alcohol won't be served to anyone who appears intoxicated.

It's a criminal offence to buy alcohol for anyone under 18. Anyone who does will be removed without a refund and may be reported to the police.

20. Food and allergens

Food and drink traders on site are responsible for their own food, including allergen information. Please ask at the stall before you buy. Because food is prepared in shared environments, we can't guarantee that any food is free from allergens.

21. Rides, games and attractions

Rides and attractions are run by their operators, who set their own safety rules, including height, age and health restrictions. Operators and our staff may refuse anyone who doesn't meet them. Some rides and attractions may charge an extra fee, paid on site. Rides and attractions may close at any time because of weather, technical problems or safety reasons, and no refund will be given.

22. Accessibility and carer tickets

The site is wheelchair accessible and has accessible toilets. Some ground is uneven, so please wear suitable footwear and tell us about any specific requirements in advance.

One free carer ticket may be provided with each full-price admission ticket for eligible attendees who need assistance. The admission ticket must have been bought directly from Skiddle. Tickets from any other source, including Love to Visit, resale or exchange sites, agents, and competition or package sellers, aren't eligible. If you're unsure, email us before booking. You must apply in advance by emailing events@saulyevents.co.uk. We may ask for supporting documents and will decide eligibility.

23. Weather and event closure

TN90s is a fully outdoor event and goes ahead in most weather. Please dress for the forecast. Small, foldable umbrellas are allowed, but please lower them if they block anyone's view.

We may suspend, restrict, evacuate or close all or part of the event for safety reasons, including severe weather, fire, a medical or other emergency, a security threat, structural problems, or instructions from the emergency services, venue or licensing authority. You must follow staff instructions at all times. We're not liable for any losses or costs this causes. Where practical we'll try to reopen or make alternative arrangements, but we can't guarantee this.

24. Photography, filming and recording

By entering the event, you agree that you may be photographed, filmed or recorded, and that these images and recordings may be used for promotional, marketing, advertising, broadcast and editorial purposes without payment or further permission. All rights in them belong to us.

Our photographers ask before taking close-up photos of children, and we never publish children's names with their images. To opt out, tell the photographer, or email events@saulyevents.co.uk with the date, approximate time and location.

Professional photography or filming equipment, and filming for commercial use, are not allowed without our written permission.

25. CCTV and body-worn video

Our appointed security contractor may use CCTV and body-worn cameras for safety, crime prevention and to record incidents, searches and refusals of entry. Body-worn cameras record only when activated. The footage is held by the security contractor under its own policy, not by us, and may be shared with the police or other authorities where the law requires. To request footage, email events@saulyevents.co.uk as soon as possible with the date, time, location and a description of what you were wearing, and we'll pass your request to the contractor.

26. Programme changes

We may change the event programme at any time, without liability or compensation. This includes adding, withdrawing, replacing or rescheduling artists, attractions, activities, traders and timings, for example because of illness or technical problems.

27. Personal property, vehicles and lost property

You bring belongings and park vehicles at your own risk. The organiser, venue, contractors and partners aren't responsible for any loss, theft or damage to personal property or vehicles. Please hand any found items to a member of staff. To ask about lost property, email events@saulyevents.co.uk after the event.

28. Liability

You attend the event at your own risk. As far as the law allows, we're not liable for any loss, damage, cost or expense arising from your attendance, except where caused by our negligence or breach of these terms.

Nothing in these terms excludes or limits our liability for death or personal injury caused by our negligence, for fraud, or for anything else that can't be excluded or limited by law. Nothing in these terms affects your statutory rights as a consumer.

29. Your personal data

We handle personal information in line with our Privacy Policy.

30. Changes to these terms and governing law

We may update these terms at any time. The latest version is always on this website, and changes take effect when they're published. These terms are governed by the laws of England and Wales, and the courts of England and Wales have jurisdiction.

Questions about these terms, re-entry or access? Email events@saulyevents.co.uk. On event days, call or message the event day line on 07391 043108, staffed 10am to midnight.